CallSwitch One blog

Reseller

17 seconds: how to cut call wait times and deliver better customer experience

When a CallSwitch One partner calls our support team, they wait an average of 17 seconds to reach a person. Not so long ago, that figure was two and a half minutes.

VoIP

Nebula wins Best Software Vendor – Communications at the CNA Awards 2026

We're absolutely thrilled to share that Nebula has taken home Best Software Vendor – Communications at the Channel National Awards 2026.

Reseller

Nebula Takes Home Two Wins at the 2026 Comms Council UK Awards

Nebula Takes Home Two Wins at the 2026 Comms Council UK Awards

Reseller

CallSwitch One partners with Askpilot to save users hours on admin after every call

Businesses using CallSwitch One can now automate post-call admin across their entire toolkit with the new Askpilot integration

Reseller

AI Transcription & Summaries: What’s Launching This Month

This month CallSwitch One Pro gains AI Transcription & Summaries. The launch covers both an initial release and a second phase, and it’s the first of several AI capabilities we’re rolling out through 2026. 

VoIP

A Partner’s Guide to Fraud Prevention

As the VoIP industry rapidly grows, fraud attacks are becoming increasingly sophisticated and harder to spot, costing businesses millions each year, and exposing them to serious risks.