CallSwitch One blog

Reseller

CallSwitch One partners with Askpilot to save users hours on admin after every call

Businesses using CallSwitch One can now automate post-call admin across their entire toolkit with the new Askpilot integration

Reseller

AI Transcription & Summaries: What’s Launching This Month

This month CallSwitch One Pro gains AI Transcription & Summaries. The launch covers both an initial release and a second phase, and it’s the first of several AI capabilities we’re rolling out through 2026. 

VoIP

A Partner’s Guide to Fraud Prevention

As the VoIP industry rapidly grows, fraud attacks are becoming increasingly sophisticated and harder to spot, costing businesses millions each year, and exposing them to serious risks.

VoIP

The Platform Is Set. Now the Real Work Begins.

Completing the migration of 190,000 users onto a proprietary, cloud-native platform in 18 months is a significant achievement. It is also, in the context of what Nebula is building, a starting point.

VoIP

What Migration Actually Feels Like for a Partner

The case for platform migration can be made at a market level, and we have made it. But market-level arguments do not manage customer relationships, handle renewal conversations, or carry responsibility for the quality of a customer's experience on go-live day. Partners do.

VoIP

190,000 Users. 18 Months. Here's How.

Over the last 18 months, Nebula has migrated 190,000 users onto the CallSwitch One platform. That figure is significant not simply because of its scale, but because of the conditions under which it was achieved: in parallel with active product development, across a highly diverse range of customer configurations, in real-world MSP environments where disruption is commercially unacceptable.