Frequently Asked Questions

How to build customisable wallboards with CallSwitch One Analytics

How to access advanced reporting with CallSwitch One Analytics

How do I use Webhook notifications?

How do I create or add Audio Files?

How do I create hold music and make a music playlist?

What audio file formats do you support?

Can I use popular songs for my hold music?

How do I enable Call Recording for Users and Call Routes?

How do I create a hunt group?

How do I add users to a department?

What is call park and how does it work?

What are the different types of ring order for Call Queueing

How do I configure my Salesforce integration?

How do I configure Microsoft Azure Blob Storage?

How does the Big Query integration use my data?

How do I integrate Vincere CRM with CallSwitch One

Integrating a CallSwitch One account with Zapier

How do I use the CallSwitch One Salesforce Integration?

How do I use the CallSwitch One Hubspot Integration?

How do I use the CallSwitch One Zoho Integration?

How do I use the CallSwitch One Bullhorn Integration?

How do I use the Power BI Integration with CallSwitch One?

How do I create additional logins for the CallSwitch One Dashboard?

How do I change my profile picture?

How do I add a Member?

How do I choose Member Roles?

Where can I find my company code?

How do I create a phone book on CallSwitch One?

How do I set an Available Caller ID list for users

How do I set Call Restrictions on an account?

How do I assign a number to a user?

What is an 0330 number?

How do I set Chat Permissions?

How do I add a Time Diary?

How do I add a Message Route for receiving SMS?

What is a call route?

How do I create a Conference bridge?

What is call queue availability?

How do I change an active call route on a number?

How do I forward my numbers to an external number?

What can I check if I’m having problems with my Call Queue?

How do I set up Custom Days?

How do I set my Business Operating Hours?

How do I change my standard calling tone when ringing?

How do I create a Call Queue?

How do I place calls into a Queue?

What are SIP Trunks and how do I use them?

What does Allow External and Anonymous INVITE's mean?

What details do I need to manually provision a hardware device?

How do I send SMS messages from the Admin Dashboard?

What numbers can I send SMS from on CallSwitch One?

How do I send SMS from the CallSwith One Mobile app?

How do I send SMS from my Desktop app?

How do I configure a Mailbox on CallSwitch One?

How do I change my mailbox greeting?

What is VoIP?

How do I create a group chat on CallSwitch One Desktop App?

CallSwitch One firewall guide

What are some useful config lines for my Grandstream devices?

How can I update my users in bulk?

What's the difference between a blind transfer and an assisted transfer?

How do I create a Queue Notice to apply audio to Call Queues?

How do I use my number with WhatsApp Business?

What is Call Feedback?

How do I use inbound and outbound call statistics?

How do I monitor a call?

What are system short codes and how do I use them on CallSwitch One?

How do I transfer directly to another User's Mailbox?

How do I turn off SIP ALG on a Draytek router?

How do I provision a phone?

How do I setup Hot Desking?

How do I configure BLF keys for a handset?

How do users configure their own line keys via the CallSwitch One App

What is a BLF?

How do I add a Remote Phone Book to a Yealink Deskphone

What firmware do I need for Yealink handsets to work on CallSwitch One?

Why won't my phone won't provision on CallSwitch One?

How do I set Default & Distinctive Ringtones?

What are some useful config lines for my Yealink devices?

How do I set up Advanced Config for Grandstream Devices?

How do I configure a Polycom VVX410?

How do I configure a Snom IP phone?

How do I set up a Cisco SPA303 IP phone?

How can I add and update hardware devices in bulk?

Which Hardware Devices can be Auto-provisioned on CallSwitch One?

What are the Password Requirements for my Yealink?