Routing Articles

How do I add a Time Diary?

How do I add a Message Route for receiving SMS?

What is a call route?

How do I create a Conference bridge?

What is call queue availability?

Can I swap my call routes on the go?

How do I forward my numbers to an external number?

What can I check if I’m having problems with my Call Queue?

How do I set up Custom Days?

How do I change my standard calling tone when ringing?

How do I create a Queue Notice to apply audio to Call Queues?

How do I create a Call Queue?

How do I place calls into a Queue?

How do I use Offnet Connect?

How do I setup an IVR menu?

How do I forward an extension to a destination?

What are the different types of ring order for call queueing?

How can I change my opening hours over the Christmas period?

What is the difference between a time diary and a call route?

How can I set up a direct dial (DDI)?